VSU Division of Information Technology

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The IT Blog

Spotlight: IT Student Assistants Recognized

by Sheila Hall on April 22, 2014 in Spotlight

LightbulbStudent Employee of the Year

Congratulations to the following IT student assistants who were nominated and recognized at the Student Employee of the Year (SEOTY) Program on April 17:

  • Rachel Martin (Training and Communication) – a Top Ten Nominee
  • Benjamin Garcia (Technical Support Services) – a Top Ten Nominee
  • Kinard Thomas (Technical Support Services)
  • Matthew Flannigan (Technical Support Services)
  • Taray Eady (Technical Support Services)

Thank you for your unequivocal work ethics, professionalism, and down-right, hard work.

Cascade Upgrade

by Sheila Hall on April 22, 2014 in Announcements, Initiatives, Technical Support

Cascade, the online web editor used by VSU, has been upgraded to version 7.10.

VSU homepage-Cascade

New features include:

  • Customizable Dashboard
  • Improved User Interface and Larger Icons
  • Google Analytics Available on Dashboard
  • Easier to Access the Advanced Options

To learn more, read the guide Cascade 7.10: What’s New.

For technical assistance, please contact Web Services at webservices@valdosta.edu or 333-7315.

Bandwidth Increase

by Sheila Hall on April 22, 2014 in Announcements, Initiatives

Great news . . . the bandwidth for VSU Wireless has increased!

VSU Wireless

Peachnet has increased the bandwidth from 350 MB to 650 MB.  With this increase, we anticipate a better, faster internet experience for VSU wireless users.

Here We Grow Again. . .

by Sheila Hall on April 22, 2014 in Announcements

Team members

IT has recently experienced some growth and restructuring with several new hires and position changes. The latest organizational chart is posted online.

We would like to welcome our newest IT Team Members and congratulate those who have taken on new roles within IT:

Austin Bohannon, Helpdesk Lead Technician

Pepper Croft, IT Project Manager

Brett Daugherty, Systems Services Associate

Joshua Harrison, Helpdesk Student Tech

Cheryl Hatcher, Associate to the CIO

Rickey Hooks, TSS Student Technician

Jody Hudnall, Systems Operations Lead Tech

Gwendolyn Kyles, Assistant to the CIO

David Mohrfield, Applications Lead Technician

David Moore, TSS Student Technician

James Powell, Applications Lead Technician

Lorrie Proal, Computer Services Specialist for Purchasing

Jeff Shipley, TSS Computer Services Specialist

Important: The Heartbleed Bug

by Sheila Hall on April 16, 2014 in Announcements, Technical Support


Update: The OUCH! team has released an out-of-band special edition that explains in very simple terms what the vulnerability means to individuals and what they can do to protect themselves.

Explanation of Vulnerability (PDF Version)
Translations & Archives

The Issue:

There is a new, national technology concern named Heartbleed which involves website encryption and possible disclosure of user account names and passwords.

Researchers have identified a vulnerability in a very popular program that protects the exchange of user names, passwords and other data sent from computers to web servers over the Internet.  Examples of such activities include when you are making purchases from Amazon, logging into your banking web site or logging into various VSU web services.  The Heartbleed vulnerability provides the ability for hackers to capture your user name and passwords and begin exploiting these credentials for their own personal gain (e.g. making purchases through your account or gleaning other personal information).

VSU IT Actions:

You should know that VSU Systems Administrators and the Information Security team have worked diligently to test, update and retest all VSU websites impacted by this discovery and have analyzed 100% of all Internet connected servers.  Additionally, ADP and PeopleSoft websites used for VSU business are now up to date and have passed the Heartbleed vulnerability tests. 

 What Can You Do:

Note: Simply changing your account passwords for all of your online accounts will not be an effective solution until the vulnerable websites have properly addressed and protected their software and network infrastructure.

A few websites have been created to allow users to test various sites for the Heartbleed vulnerability. One such site is http://filippo.io/Heartbleed/Users can simply enter their site of interest (e.g. www.valdosta.edu) into the test field and press the “GO” button. The site will perform it’s test and return the results of “pass”, “fail”, or some “technical details.”  The technical detail results are not an indicator that the site has an issue but you should avoid accessing sites that are identified as “Vulnerable.” 

After a site has been corrected by the web site company (“Passed”), we encourage you to change your passwords for the desired website in case the site and your credentials have been compromised.

What Else Can You Do:

View the Heartbleed Hit List provided by the Mashable website of currently popular sites and services and their exposure to the Heartbleed bug. This is not an exhaustive list nor are the services affiliated with VSU.  Change your passwords on the sites that state a password change is required.

View Tips for Choosing a Good Password

VSU Division of Information Technology encourages you to change your passwords on a regular basis for all computer and Internet access.

*Information provided by Bill Moore, VSU Chief Information Security Officer
If you have questions or need help, please contact VSU Helpdesk:

Phone: 229-245-HELP (4357)
Email: helpdesk@valdosta.edu (Only VSU email address can be accepted.)
Web: www.valdosta.edu/helpdesk
Walk-in: Odum Library, 2nd Floor, next to Circulation Desk  
Monday – Thursday: 8am – 9pm
Friday: 8am – 5pm
Saturday: 11am – 5pm
Sunday: 1pm – 9pm

Spotlight: IT Techs present at VSU Undergraduate Research Symposium

by Sheila Hall on April 15, 2014 in Spotlight

We are very proud of the following IT Techs who presented at the 2014 VSU Undergraduate Research Symposium:

  • Taray Eady
  • Cameron Thomson
  • Chad Lawson
  • Kinard Thomas 

Research Abstracts:

Examines the advances of technologies in the automobile industry that are used to assist drivers. The rapid development of computer and communication technologies has a broad and deep impact on all aspects of our life, including our daily driving. In recent years, various technologies have been developed to allow drivers and vehicles to determine their locations on the map, to display rear views, to diagnose mechanic and electronic problems, to communicate with monitoring and emergency centers, and to prevent vehicle theft. However, most of these technologies have not been integrated together as a driving assistant system to help with tedious driving and to avoid accidents and life losses. This paper reviews various driving aid technologies including Global Positioning Systems (GPS), Radio Frequency Identification (RFID), OnStar, Cruise Control and Wi-Fi with an aim to analyze the need and feasibility to integrate them into a computer assisted driving system.

Undergraduate Research Presenters1
Pictured: Edward Lawson, Kinard Thomas, and Willie Lawrence

Near Field Communication (NFC) is a wireless technology for transmission over shortranges. Because of its ease of use, security and versatility, it has been included in almost all mobile devices being released today. Typical applications of NFC include contactless payment to replace various credit cards, building keys, subway passes and movie tickets. The technology is rapidly growing and various other markets have adopted the use of NFC chips and tags into their products, including appliances and automobiles, for device-to-device communications, data transfer, monitoring and automatic control. However, the use of NFC is still fairly new to many users and thus has had a rough start as a mobile payment system. In this paper, we will explore the many different uses of Near Field Communication today, security risk associated with using this technology and its future.       View NFC Poster

Undergraduate Research Presenters 2
Pictured: Taray Eady and Cameron Thomson

Wireless Maintenance 4-11-14

by Sheila Hall on April 11, 2014 in Announcements, Technical Support


VSU Wireless will be updated at 10p on 4-11-2014. 

The service will remain online during the maintenance window.  Most mobile phones, tablets, and registered gaming devices will not be affected by this update; however, some devices will need to be reset.

If your internet connection stops working, please refer to the following guides to re-register your device:

1. Remove your current Wi-Fi Profile:  http://www.valdosta.edu/administration/it/its/css/helpdesk/guides/wireless/remove-wi-fi-profiles.php

2. Re-register your device: http://www.valdosta.edu/administration/it/its/css/helpdesk/guides/wireless/welcome.php

For assistance, contact VSU IT Helpdesk:

Phone: 229-245-HELP (4357)
*Only emails sent from a VSU email address can be accepted.
Web: www.valdosta.edu/helpdesk
Walk-in: Odum Library, 2nd Floor, next to Circulation Desk
Monday – Thursday: 8:00am – 9:00pm
Friday: 8:00am – 5:00pm
Saturday: 11:00am – 5:00pm
Sunday: 1:00pm – 9:00pm

Wireless Printing from Your Personal Computer

by Sheila Hall on April 1, 2014 in Initiatives, Technical Support

Students, faculty, and staff can now print wireless to campus lab printers from their personally-owned PCs and Mac computers!

printerHow to do it? Easy. . .


If you haven’t already, connect to VSU Wireless.

1. Download and install the PC or Mac Printer Driver Software.
Get the software -> Laptop Wifi Printing
How to install software: Windows Driver Installation Instructions | Mac Driver Installation Instructions

2. Start printing.
How to print:  Windows Printing Steps | Mac Printing Steps
View Printer Locations

A few things to keep in mind:

  • Printing to VSU campus lab printers can only be done from VSU computers, or from personal computers connected to VSU Wireless.
  • Windows 8 and 8.1 users will only be able to print from Desktop applications, not Metro apps.
  • The Mac driver is only available for Mac OS 10.6 or higher.
  • This service is not yet available for mobile devices such as iPhones, Kindles, and the like.

Need help? Contact VSU IT Helpdesk:
Phone: 229-245-HELP229-245-HELP (4357)
*Only emails sent from a VSU email address can be accepted.
Web: www.valdosta.edu/helpdesk
Monday – Thursday: 8:00am – 9:00pm
Friday: 8:00am – 5:00pm
Saturday: 11:00am – 5:00pm
Sunday: 1:00pm – 9:00pm

~This supporting initiative was a collaborative effort between IT Workgroup Services, Network Services, and Helpdesk.


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VSU’s Technology Aids in Student Retention and Success

by Rachel on April 1, 2014 in Initiatives, Spotlight

VSU uses software and technology to aid in the retention rate of its students by ensuring at-risk students receive the assistance they need to succeed.

Valdosta State’s preemptive action in recognizing the needs of its students was commended in Campus Technology magazine on March 13, 2014.  On page 17 of the article, “Know – and Retain – Your Student,” VSU’s effective use of Oracle Business Intelligence Enterprise Edition and Endeca in identifying at-risk students and potential issues early on are briefly described.

VSU’s interim CIO, Brian Haugabrook, connected the various systems in order to make the data user friendly and accessible. The use of informative data have already begun showing signs of early intervention success. When it comes to students receiving assistance, Haugabrook notes that, “We’re seeing a spike at the tutoring center starting in the second week of class rather than after the second month.”

Read full article  . . .