Technical Response Unit – Student Technician (North Campus) – ST0092
Close Date: June 12, 2017
|Proposed Salary||$ 7.25|
|General Summary of Responsibilities||Technical Response Unit Student Technicians may be stationed at the IT Helpdesk or be deployed to provide rapid support to campus users requiring technical assistance. These positions are responsible for providing customer service, and technical support to the faculty, staff, and students of the university. Responsibilities include, but are not limited to: assisting clients, supporting the initiatives of the division and area supervisors, supporting various campus events. Student Technicians are responsible for providing preventative checks of on-campus technology including: class room and computer lab settings. Additionally, Technical Response Unit Student Technicians are responsible for providing residential wireless support for students living in on campus housing. The Technical Response Unit is focused on rapid technical support, and exceptional customer service. Shifts range from 7:00 AM to 9:00 PM and may include weekends.|
|Required Qualifications||Must have a cumulative GPA of 2.5 or higher.
Must possess excellent customer service skills.
Must be attending VSU.
Must be enrolled for 6 credit hours or more.
Must be completing VSU degree requirements.
Strong verbal and written communication skills.
Strong initiative and work ethics.
Familiarity with utilizing and troubleshooting various software packages (eg. Microsoft and Apple products).
Knowledge of basic computer hardware including: monitors and printers.
|Preferred Qualifications||Familiarity with Valdosta State University (VSU) accounts and campus technology.
Knowledge of additional hardware such as projectors, scanners and mobile devices.
Knowledge of basic networking techniques and technologies
CompTIA A+ or similar certification.
|Education, Experience, and Certification/License Qualifications||CompTIA A+, Networks+ Preferred|
|Physical Requirements||Ability to lift up to 50 pounds with reasonable accommodations|
|Compliance Requirements||Position requires a criminal background check.
New Student Employee Orientation