VSU Division of Information Technology

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The IT Blog

Helpdesk Receives Chancellor’s Gold Award for Service Excellence

by Sheila Hall on October 22, 2014 in Announcements, Spotlight

Spotlight trophy

On Friday, Oct. 10, IT Helpdesk received the Chancellor’s Gold Award for Service Excellence by Chancellor Hank Huckaby during an awards presentation in Atlanta.

This is the highest level of award given for the category. Helpdesk also received an Honorable Mention. The award recognition is a wonderful reflection of the exceptional service provided by the hardworking and efficient Helpdesk team, who continue to raise the bar for top notch client support and service.

Sterlin Sanders, assistant director of technical support services, was also nominated individually for a service award for his dedication and consistent willingness to go above and beyond normal job responsibilities.

I Caught You Caring (ICYC)

by Rachel on August 21, 2014 in Spotlight

I Caught You Caring

During July 2014, the following members received “I Caught You Caring cards for providing exceptional service:

Ben Li, (Helpdesk)

Haylee Friel (Helpdesk)

Vincent King-Spezzo (eLearning)

Kinard Thomas (Technical Support)

Brian Anderson (Technical Support)

Amanda King-Spezzo (eLearning)

Sheila Hall (Training & Communication)

Joseph Mitchell (Media Services)

Kyle Culpepper (Media Services)

Na Ding (Enterprise Applications)

Annon Beepath (System Operations)

Clinton Cauley (Technical Support)

Matthew Flannigan (Technical Support)

Rex Devane (Media Services)

 

The cards can be completed by anyone to recognize any VSU employee for going the “extra mile.”  To learn more about the program, visit the ICYC site.


 

 

May/June 2014 Super Techs

by Rachel on July 10, 2014 in Initiatives, Personnel, Spotlight

 TSS Super Tech Award Recipients for May – June 2014
Technicians are assessed using a developed rubric emphasizing initiative, professionalism, quality of work, reliability, and uniqueness. Recipients of the award receive a certificate and a $25 gift card.



Image of Clint Cauley                              Image of Matt Flannigan
Clint Cauley
, Student Tech                            Matt Flannigan, Lead Tech

 


 

V-State Mobile TV Interview

by Rachel on June 30, 2014 in Initiatives, Spotlight

Sterlin Sanders, assistant director of TSS, conducted televised news interviews spotlighting V-State Mobile and its approach towards integrating mobile technology with communication between faculty, staff, and students. In the two news segments aired on June 26, Sterlin estimated approximately 400 downloads since the app’s launch.

He expects the number of downloads to rise in the fall as more students arrive on campus. The TV interviews also show large support for V-State Mobile by members of the VSU community who find the app convenient and helpful. Great job Sterlin and all those involved in developing the app!

Watch the TV News Interviews on WCTV TV and WALB News!

 

Person with Globe For more on the university’s new app, read V-State Mobile: Official VSU App.


 

IT Student Assistants Recognized

by Sheila Hall on April 22, 2014 in Initiatives, Spotlight

Student Employee of the Year

 

Congratulations to the following IT student assistants who were nominated and recognized at the Student Employee of the Year (SEOTY) Program on April 17:

 

  • Rachel Martin (Training and Communication) – a Top Ten Nominee
  • Benjamin Garcia (Technical Support Services) – a Top Ten Nominee
  • Kinard Thomas (Technical Support Services)
  • Matthew Flannigan (Technical Support Services)
  • Taray Eady (Technical Support Services)

 

Thank you for your unequivocal work ethics, professionalism, and down-right, hard work!