VSU Division of Information Technology

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The IT Blog

Critical Security Software Updates

by Rachel on July 28, 2014 in Announcements, Technical Support

Tuesday morning at 2:00am on July 29, 2014 campus computers will receive a software update to better protect against viruses, malware, and botnets. The update will automatically restart computers that are left on. Users are strongly urged to save any work before leaving Monday evening, July 28. For computers that are powered off, the restart will occur when powered back on. This campus-wide software update only applies to computers running the Microsoft Windows operating system.

In a continued effort to provide better service, faculty and staff can expect all future updates to be performed during a 2:00 AM Monday night/Tuesday morning. IT will notify the campus community of future updates well in advance. Restarts are expected to be required at least twice monthly on all computers. Some computers may require a technician to manually update the software and if this is needed, someone from IT will come by the department to assist.

For questions or concerns, please contact the Helpdesk at 229-245-HELP (4357).

Banner Offline for Fiscal Year-End

by Rachel on June 30, 2014 in Announcements, Technical Support

Banner will be offline starting Monday, June 30, at 10:00pm until Tuesday, July 1, at 11:59pm for fiscal year-end processing. During this time Banner INB and  Banner self-service will be inaccessible, and any automated processes or data feeds will not run.  A notice will be sent out when services are restored.

Cascade Upgrade

by Sheila Hall on April 22, 2014 in Announcements, Initiatives, Technical Support

Cascade, the online web editor used by VSU, has been upgraded to version 7.10.

VSU homepage-Cascade

New features include:

  • Customizable Dashboard
  • Improved User Interface and Larger Icons
  • Google Analytics Available on Dashboard
  • Easier to Access the Advanced Options

To learn more, read the guide Cascade 7.10: What’s New.

For technical assistance, please contact Web Services at webservices@valdosta.edu or 333-7315.

Important: The Heartbleed Bug

by Sheila Hall on April 16, 2014 in Announcements, Technical Support

THE HEARTBLEED BUG

Update: The OUCH! team has released an out-of-band special edition that explains in very simple terms what the vulnerability means to individuals and what they can do to protect themselves.

Explanation of Vulnerability (PDF Version)
Translations & Archives


The Issue:

There is a new, national technology concern named Heartbleed which involves website encryption and possible disclosure of user account names and passwords.

Researchers have identified a vulnerability in a very popular program that protects the exchange of user names, passwords and other data sent from computers to web servers over the Internet.  Examples of such activities include when you are making purchases from Amazon, logging into your banking web site or logging into various VSU web services.  The Heartbleed vulnerability provides the ability for hackers to capture your user name and passwords and begin exploiting these credentials for their own personal gain (e.g. making purchases through your account or gleaning other personal information).

VSU IT Actions:

You should know that VSU Systems Administrators and the Information Security team have worked diligently to test, update and retest all VSU websites impacted by this discovery and have analyzed 100% of all Internet connected servers.  Additionally, ADP and PeopleSoft websites used for VSU business are now up to date and have passed the Heartbleed vulnerability tests. 

 What Can You Do:

Note: Simply changing your account passwords for all of your online accounts will not be an effective solution until the vulnerable websites have properly addressed and protected their software and network infrastructure.

A few websites have been created to allow users to test various sites for the Heartbleed vulnerability. One such site is http://filippo.io/Heartbleed/Users can simply enter their site of interest (e.g. www.valdosta.edu) into the test field and press the “GO” button. The site will perform it’s test and return the results of “pass”, “fail”, or some “technical details.”  The technical detail results are not an indicator that the site has an issue but you should avoid accessing sites that are identified as “Vulnerable.” 

After a site has been corrected by the web site company (“Passed”), we encourage you to change your passwords for the desired website in case the site and your credentials have been compromised.

What Else Can You Do:

View the Heartbleed Hit List provided by the Mashable website of currently popular sites and services and their exposure to the Heartbleed bug. This is not an exhaustive list nor are the services affiliated with VSU.  Change your passwords on the sites that state a password change is required.

View Tips for Choosing a Good Password

VSU Division of Information Technology encourages you to change your passwords on a regular basis for all computer and Internet access.

*Information provided by Bill Moore, VSU Chief Information Security Officer
_______________________________________________________________________
If you have questions or need help, please contact VSU Helpdesk:

Phone: 229-245-HELP (4357)
Email: helpdesk@valdosta.edu (Only VSU email address can be accepted.)
Web: www.valdosta.edu/helpdesk
Walk-in: Odum Library, 2nd Floor, next to Circulation Desk  
Monday – Thursday: 8am – 9pm
Friday: 8am – 5pm
Saturday: 11am – 5pm
Sunday: 1pm – 9pm

Wireless Maintenance 4-11-14

by Sheila Hall on April 11, 2014 in Announcements, Technical Support

Computer

VSU Wireless will be updated at 10p on 4-11-2014. 

The service will remain online during the maintenance window.  Most mobile phones, tablets, and registered gaming devices will not be affected by this update; however, some devices will need to be reset.

If your internet connection stops working, please refer to the following guides to re-register your device:

1. Remove your current Wi-Fi Profile:  http://www.valdosta.edu/administration/it/its/css/helpdesk/guides/wireless/remove-wi-fi-profiles.php

2. Re-register your device: http://www.valdosta.edu/administration/it/its/css/helpdesk/guides/wireless/welcome.php

For assistance, contact VSU IT Helpdesk:

Phone: 229-245-HELP (4357)
Email:
helpdesk@valdosta.edu
*Only emails sent from a VSU email address can be accepted.
Web: www.valdosta.edu/helpdesk
Walk-in: Odum Library, 2nd Floor, next to Circulation Desk
  
Monday – Thursday: 8:00am – 9:00pm
Friday: 8:00am – 5:00pm
Saturday: 11:00am – 5:00pm
Sunday: 1:00pm – 9:00pm

Wireless Printing from Your Personal Computer

by Sheila Hall on April 1, 2014 in Initiatives, Technical Support

Students, faculty, and staff can now print wireless to campus lab printers from their personally-owned PCs and Mac computers!

printerHow to do it? Easy. . .

 

If you haven’t already, connect to VSU Wireless.

1. Download and install the PC or Mac Printer Driver Software.
Get the software -> Laptop Wifi Printing
How to install software: Windows Driver Installation Instructions | Mac Driver Installation Instructions

2. Start printing.
How to print:  Windows Printing Steps | Mac Printing Steps
View Printer Locations

A few things to keep in mind:

  • Printing to VSU campus lab printers can only be done from VSU computers, or from personal computers connected to VSU Wireless.
  • Windows 8 and 8.1 users will only be able to print from Desktop applications, not Metro apps.
  • The Mac driver is only available for Mac OS 10.6 or higher.
  • This service is not yet available for mobile devices such as iPhones, Kindles, and the like.


Need help? Contact VSU IT Helpdesk:
Phone: 229-245-HELP229-245-HELP (4357)
Email:
helpdesk@valdosta.edu 
*Only emails sent from a VSU email address can be accepted.
Web: www.valdosta.edu/helpdesk
  
Monday – Thursday: 8:00am – 9:00pm
Friday: 8:00am – 5:00pm
Saturday: 11:00am – 5:00pm
Sunday: 1:00pm – 9:00pm

~This supporting initiative was a collaborative effort between IT Workgroup Services, Network Services, and Helpdesk.


 

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Spring 2014 Student Orientation

by Sheila Hall on January 16, 2014 in Technical Support

Approximately 300 new, transfer, and international students utilized computer labs across campus during Spring 2014 student orientation.

Keyboard
VSU
Technical Support Services (TSS) were very supportive by providing proactive, on-site assistance within each lab.  Overall, no issues were reported from the orientation staff members.

A special thanks to the Helpdesk staff for doing a wonderful job of handling the increased traffic.