VSU Division of Information Technology

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The IT Blog

Helpdesk Receives Chancellor’s Gold Award for Service Excellence

by Sheila Hall on October 22, 2014 in Announcements, Spotlight

Spotlight trophy

On Friday, Oct. 10, IT Helpdesk received the Chancellor’s Gold Award for Service Excellence by Chancellor Hank Huckaby during an awards presentation in Atlanta.

This is the highest level of award given for the category. Helpdesk also received an Honorable Mention. The award recognition is a wonderful reflection of the exceptional service provided by the hardworking and efficient Helpdesk team, who continue to raise the bar for top notch client support and service.

Sterlin Sanders, assistant director of technical support services, was also nominated individually for a service award for his dedication and consistent willingness to go above and beyond normal job responsibilities.

Wireless Printing from Your Personal Computer

by Sheila Hall on April 1, 2014 in Initiatives, Technical Support

Students, faculty, and staff can now print wireless to campus lab printers from their personally-owned PCs and Mac computers!

printerHow to do it? Easy. . .

 

If you haven’t already, connect to VSU Wireless.

1. Download and install the PC or Mac Printer Driver Software.
Get the software -> Laptop Wifi Printing
How to install software: Windows Driver Installation Instructions | Mac Driver Installation Instructions

2. Start printing.
How to print:  Windows Printing Steps | Mac Printing Steps
View Printer Locations

A few things to keep in mind:

  • Printing to VSU campus lab printers can only be done from VSU computers, or from personal computers connected to VSU Wireless.
  • Windows 8 and 8.1 users will only be able to print from Desktop applications, not Metro apps.
  • The Mac driver is only available for Mac OS 10.6 or higher.
  • This service is not yet available for mobile devices such as iPhones, Kindles, and the like.


Need help? Contact VSU IT Helpdesk:
Phone: 229-245-HELP229-245-HELP (4357)
Email:
helpdesk@valdosta.edu 
*Only emails sent from a VSU email address can be accepted.
Web: www.valdosta.edu/helpdesk
  
Monday – Thursday: 8:00am – 9:00pm
Friday: 8:00am – 5:00pm
Saturday: 11:00am – 5:00pm
Sunday: 1:00pm – 9:00pm

~This supporting initiative was a collaborative effort between IT Workgroup Services, Network Services, and Helpdesk.