VSU Solutions Center Positive Impact

Solutions Center Valdosta State UniversityGot a problem? We got a solution…the VSU Solutions Center provides outstanding phone customer service to thousands who need help ranging from general university-related questions to technology to admissions and financial aid. Discover how the IT Helpdesk evolved into the now efficient customer and business-centric VSU Solutions Center that has a positive impact on the VSYou experience. Continue reading

Fall 2016 Employee of the Semester

Congratulations to both Benjamin Li, manager of IT Solutions Center, and Barrie Fitzgerald, director of Institutional Research on being nominated for the Fall 2016 Employee of the Semester Award! The EOS Award recognizes the outstanding performances by VSU classified staff who exemplifies the values of the university and meaningfully contributes to its mission and goals. The winner will…

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Using Knowledge Management Strategies Effectively

Phone, MyVSU logo, spreadsheet

View Knowledge Management Strategies in Frontline Technology Support Presentation: The Valdosta State University Solutions Center has a positive impact on Information Technology, Admissions, and the Welcome Center by providing solutions that reduce caller queue time and abandon rate as well as initiating solutions that are recruitment focused and analytically driven.…

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The VSU Solutions Center is officially open!

Valdosta State University has officially opened its new VSU Solutions Center, which combines telephone traffic from the Welcome Center, Admissions and the Information Technology Helpdesk. The VSU Solutions Center was introduced to improve caller experience and better meet the needs of our current and future students through streamlined communication and shorter…

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Wireless Printing from Your Personal Computer

Black Laptop Computer

Students, faculty, and staff can now print wireless to campus lab printers from their personally-owned PCs and Mac computers! JUST FOLLOW THESE EASY STEPS… If you haven’t already, connect to VSU Wireless. Download and install the PC or Mac Printer Driver Software How to install Printer Driver Software Start Printing:…

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