VSU Solutions Center Positive Impact

Solutions Center Valdosta State UniversityGot a problem? We got a solution…the VSU Solutions Center provides outstanding phone customer service to thousands who need help ranging from general university-related questions to technology to admissions and financial aid. Discover how the IT Helpdesk evolved into the now efficient customer and business-centric VSU Solutions Center that has a positive impact on the VSYou experience. Continue reading

Using Knowledge Management Strategies Effectively

Phone, MyVSU logo, spreadsheet

View Knowledge Management Strategies in Frontline Technology Support Presentation: The Valdosta State University Solutions Center has a positive impact on Information Technology, Admissions, and the Welcome Center by providing solutions that reduce caller queue time and abandon rate as well as initiating solutions that are recruitment focused and analytically driven.…

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