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The IT Blog

Helpdesk Receives Chancellor’s Gold Award for Service Excellence

by Sheila Hall on October 22, 2014 in Events, Personnel, Spotlight

Chancellor Gold Award

On Friday, Oct. 10, Helpdesk received the Chancellor’s Gold Award for Service Excellence by Chancellor Hank Huckaby during an awards presentation in Atlanta. This is the highest level of award given for the category.

Helpdesk also received an Honorable Mention. The award recognition is a wonderful reflection of the exceptional service provided by the hardworking and efficient Helpdesk team, who continue to raise the bar for top notch client support and service.

Sterlin Sanders, assistant director of technical support services, was nominated individually for a service award for his dedication and consistent willingness to go above and beyond normal job responsibilities.


IT Student Assistants Recognized

by Sheila Hall on April 22, 2014 in Initiatives, Personnel, Spotlight

Student Employee of the Year

Congratulations to the following IT student assistants who were nominated and recognized at the Student Employee of the Year (SEOTY) Program on April 17:

 

  • Rachel Martin (Training and Communication) – a Top Ten Nominee
  • Benjamin Garcia (Technical Support Services) – a Top Ten Nominee
  • Kinard Thomas (Technical Support Services)
  • Matthew Flannigan (Technical Support Services)
  • Taray Eady (Technical Support Services)

 

Thank you for your unequivocal work ethics, professionalism, and hard work!


 

IT Techs Present at VSU Undergraduate Research Symposium

by Sheila Hall on April 15, 2014 in Events, Personnel, Spotlight

We are proud of Taray EadyCameron ThomsonChad Lawson, and Kinard Thomas for presenting at the 2014 VSU Undergraduate Research Symposium!

 


Research Abstract:

A SURVEY OF COMPUTER ASSISTED DRIVING
Lawson, Thomson

 

Examines the advances of technologies in the automobile industry that are used to assist drivers. The rapid development of computer and communication technologies has a broad and deep impact on all aspects of our life, including our daily driving. In recent years, various technologies have been developed to allow drivers and vehicles to determine their locations on the map, to display rear views, to diagnose mechanic and electronic problems, to communicate with monitoring and emergency centers, and to prevent vehicle theft. However, most of these technologies have not been integrated together as a driving assistant system to help with tedious driving and to avoid accidents and life losses. This paper reviews various driving aid technologies including Global Positioning Systems (GPS), Radio Frequency Identification (RFID), OnStar, Cruise Control and Wi-Fi with an aim to analyze the need and feasibility to integrate them into a computer assisted driving system.

Undergraduate Research Presenters1

Pictured: Edward Lawson, Kinard Thomas, and Willie Lawrence


Research Abstract:
SURVEY OF WIRELESS TECHNOLOGY FOR NEAR FIELD COMMUNICATION
Eady, Thomson

 

Near Field Communication (NFC) is a wireless technology for transmission over short ranges. Because of its ease of use, security and versatility, it has been included in almost all mobile devices being released today. Typical applications of NFC include contactless payment to replace various credit cards, building keys, subway passes and movie tickets. The technology is rapidly growing and various other markets have adopted the use of NFC chips and tags into their products, including appliances and automobiles, for device-to-device communications, data transfer, monitoring and automatic control. However, the use of NFC is still fairly new to many users and thus has had a rough start as a mobile payment system. In this paper, we will explore the many different uses of Near Field Communication today, security risk associated with using this technology and its future. View NFC Poster.

Undergraduate Research Presenters 2

Pictured: Taray Eady and Cameron Thomson


January/February 2014 Super Techs

by Rachel on March 18, 2014 in Initiatives, Personnel, Spotlight

TSS Assistant Director, Sterlin Sanders, has implemented a new employee recognition program for his area aptly titled the “TSS Super Tech Award.”
Technicians are assessed using a developed rubric emphasizing initiative, professionalism, quality of work, reliability, and uniqueness. Recipients of the award receive a certificate and a $25 gift card.


Taray L. Eady
Taray L. Eady
Top Lead Technician
Taray is a lead technician that performs at the level of a full-time IT staff member. He consistently conducts himself in a professional manner and applies a strong initiative towards handling IT business transactions within Inventory Management. Outside of IT, he is one of the co-founders of the popular mobile app Blazer Nation, which has accumulated over 4000 downloads in less than a year.


Edward C. Lawson
Edward C. Lawson
Top Student Technician
Chad is student technician that has been employed with us for only a year and half but performs at the level of a four-year veteran. He’s a quick thinker with the ability to resolve the most advanced technological issues by using self-guided troubleshooting skills. Chad is always willing to pitch in and help out in other areas of TSS. Outside of IT, Chad is the vice president of the prominent on-campus group Media Arts Geniuses. At the recent Harper Hill event (50 Years of Integration) at the Student Union, his group created a video documentary of the movie actor’s work, which was personally recognized as a job well done by Harper himself.


Quotes (edited) by Sterlin Sanders. Original picture (edited) by Jeff Shipley.

I Caught You Caring (ICYC)

by Rachel on March 17, 2014 in Personnel, Spotlight

I Caught You Caring

2013-2014 “I Caught You Caring” Card Recipients:

  • Ryan Beaudry (Formerly Helpdesk)
  • Philip Bishop (eLearning)
  • Samantha Bryant (Formerly Helpdesk)
  • Kyle Culpepper (Media Services)
  • Bradley Cupp (Media Services)
  • Rex DeVane (Media Services)
  • Helpdesk (Team)
  • Greg Henderson (Applications and Analytics)
  • Gary Kuhlmann II (IT/Web Services)
  • Roberto Leal (Media Services)
  • Benjamin Li (Helpdesk)
  • Lorrie Proal (IT Administration)
  • Russell Reese (Helpdesk)
  • Kanan Simpson (Network Services)
These members received ICYC cards for providing exceptional service.
.Person with Globe To learn more, visit the I Caught You Caring website.