{"id":4297,"date":"2020-09-23T14:05:16","date_gmt":"2020-09-23T18:05:16","guid":{"rendered":"http:\/\/blog.valdosta.edu\/it\/?p=4297"},"modified":"2020-09-23T14:05:49","modified_gmt":"2020-09-23T18:05:49","slug":"microsoft-teams-audio-issues","status":"publish","type":"post","link":"https:\/\/blog.valdosta.edu\/it\/2020\/09\/23\/microsoft-teams-audio-issues\/","title":{"rendered":"Microsoft Teams: Audio Issues"},"content":{"rendered":"\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"594\" height=\"322\" src=\"https:\/\/blog.valdosta.edu\/it\/wp-content\/uploads\/sites\/19\/2020\/09\/header-1.png\" alt=\"\" class=\"wp-image-4298\" srcset=\"https:\/\/blog.valdosta.edu\/it\/wp-content\/uploads\/sites\/19\/2020\/09\/header-1.png 594w, https:\/\/blog.valdosta.edu\/it\/wp-content\/uploads\/sites\/19\/2020\/09\/header-1-300x163.png 300w\" sizes=\"auto, (max-width: 594px) 100vw, 594px\" \/><\/figure>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>In this episode of Microsoft Teams How-to Series, our focus is on: Audio Issues<\/p><\/blockquote>\n\n\n\n<h3 class=\"wp-block-heading\">S2:E1 &#8211; Classroom | General | What&#8217;s New<\/h3>\n\n\n\n<p><strong>If you&#8217;re having trouble hearing audio in Teams, you might be having a problem with your microphone (mic). Here are some solutions to get you back to being \u2018all ears.\u2019<\/strong><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">In the Classroom:<\/h4>\n\n\n\n<ol class=\"wp-block-list\"><li>Check your microphone settings before class starts.<ul><li>Settings vary based on the A\/V system used in assigned classroom.<\/li><li>Output device\/Speaker: <strong>ExtronScalerD<\/strong> or <strong>Crestron<\/strong> or simply <strong>Speakers<\/strong><\/li><li>Input device\/Microphone: <strong>Microphone (USB audio CODEC)<\/strong> or simply <strong>Microphone<\/strong><\/li><li><a href=\"https:\/\/nam12.safelinks.protection.outlook.com\/?url=https%3A%2F%2Fyoutu.be%2FnStK1-ugWlM&amp;data=02%7C01%7Csrhall%40valdosta.edu%7Cf6e082d637ec4097cc6c08d85fba254a%7C25a5d3408abc4053b4bddc1213280353%7C0%7C0%7C637364600380012407&amp;sdata=gXgk3qLrQmtPQnR%2BNQKeOlHiDeynn8TR7VONuMHKg%2Bs%3D&amp;reserved=0\" data-type=\"URL\" data-id=\"https:\/\/nam12.safelinks.protection.outlook.com\/?url=https%3A%2F%2Fyoutu.be%2FnStK1-ugWlM&amp;data=02%7C01%7Csrhall%40valdosta.edu%7Cf6e082d637ec4097cc6c08d85fba254a%7C25a5d3408abc4053b4bddc1213280353%7C0%7C0%7C637364600380012407&amp;sdata=gXgk3qLrQmtPQnR%2BNQKeOlHiDeynn8TR7VONuMHKg%2Bs%3D&amp;reserved=0\" target=\"_blank\" rel=\"noreferrer noopener\">Watch Video: Classroom Equipment Overview<\/a><\/li><\/ul><\/li><li>Make a test call.<ul><li>In Teams, select your <strong>Profile picture\/initials<\/strong>, then choose <strong>Settings &gt; Devices<\/strong>.<\/li><li>Then select <strong>Make a test call<\/strong> under <strong>Audio<\/strong> devices.<\/li><\/ul><\/li><li>When sharing your screen, select &#8216;Include System Audio&#8217; if prompted.<\/li><li>Audio is broadcasted through a boundary mic, or a lapel mic in larger spaces. Handheld mics for student use are not transmitted through Teams (or Blackboard Collaborate). <span style=\"text-decoration: underline\">You may need to repeat the question or comment<\/span>.<\/li><li>If teaching at the Student Union or the University Center, ask the front desk at these locations for assistance with tweaking the volume settings.<\/li><li>Contact VSU Solutions Center for assistance at <a href=\"https:\/\/solutions.valdosta.edu\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/solutions.valdosta.edu<\/a> or call 229-245-4357.<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"309\" height=\"63\" src=\"https:\/\/blog.valdosta.edu\/it\/wp-content\/uploads\/sites\/19\/2020\/09\/soluions.png\" alt=\"\" class=\"wp-image-4299\" srcset=\"https:\/\/blog.valdosta.edu\/it\/wp-content\/uploads\/sites\/19\/2020\/09\/soluions.png 309w, https:\/\/blog.valdosta.edu\/it\/wp-content\/uploads\/sites\/19\/2020\/09\/soluions-300x61.png 300w\" sizes=\"auto, (max-width: 309px) 100vw, 309px\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">Visit these web pages for additional help:<\/h4>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"https:\/\/www.valdosta.edu\/administration\/it\/helpdesk\/campus-technology\/smartclassroom.php\" data-type=\"URL\" data-id=\"https:\/\/www.valdosta.edu\/administration\/it\/helpdesk\/campus-technology\/smartclassroom.php\" target=\"_blank\" rel=\"noreferrer noopener\">VSU Teacher Workstations<\/a><\/li><li><a href=\"https:\/\/www.valdosta.edu\/administration\/it\/helpdesk\/employee-resources\/employee-services\/microsoft-teams.php\" data-type=\"URL\" data-id=\"https:\/\/www.valdosta.edu\/administration\/it\/helpdesk\/employee-resources\/employee-services\/microsoft-teams.php\" target=\"_blank\" rel=\"noreferrer noopener\">Microsoft Teams at VSU<\/a><\/li><li><a href=\"https:\/\/www.valdosta.edu\/administration\/it\/helpdesk\/campus-technology\/classroom-tech-best-practices.php\" data-type=\"URL\" data-id=\"https:\/\/www.valdosta.edu\/administration\/it\/helpdesk\/campus-technology\/classroom-tech-best-practices.php\" target=\"_blank\" rel=\"noreferrer noopener\">Best Practices &amp; Tips for Using Classroom Technology<\/a><\/li><li>Or search for Teams knowledge-based articles at <a href=\"https:\/\/solutions.valdosta.edu\" data-type=\"URL\" data-id=\"https:\/\/solutions.valdosta.edu\" target=\"_blank\" rel=\"noreferrer noopener\">solutions.valdosta.edu<\/a><\/li><\/ul>\n\n\n\n<hr class=\"wp-block-separator\" \/>\n\n\n\n<h4 class=\"wp-block-heading\">In General, or for your Personal Devices:<\/h4>\n\n\n\n<ol class=\"wp-block-list\"><li>Check if your microphone is in use.<\/li><li>Make a test call.<\/li><li>Check your app permissions.<br \/>Good to do for Windows and especially helpful if using Mac OS<\/li><li>Check your browser settings if using Teams on the web.<ul><li>Teams (web) is currently supported in Chrome, Edge, Firefox, and Internet Explorer 11.<\/li><\/ul><\/li><li>Check for updates.<\/li><li>Check your drivers.<\/li><\/ol>\n\n\n\n<p><strong>Visit <a href=\"https:\/\/nam12.safelinks.protection.outlook.com\/?url=https%3A%2F%2Fsupport.microsoft.com%2Fen-us%2Foffice%2Fmy-microphone-isn-t-working-in-teams-666d1123-9dd0-4a31-ad2e-a758b204f33a&amp;data=02%7C01%7Csrhall%40valdosta.edu%7Cf6e082d637ec4097cc6c08d85fba254a%7C25a5d3408abc4053b4bddc1213280353%7C0%7C0%7C637364600380032403&amp;sdata=kyp%2BISVUL%2BUYjppZ76ErHNBrC5mKsv9ISXv7Do2Ozzk%3D&amp;reserved=0\" data-type=\"URL\" data-id=\"https:\/\/nam12.safelinks.protection.outlook.com\/?url=https%3A%2F%2Fsupport.microsoft.com%2Fen-us%2Foffice%2Fmy-microphone-isn-t-working-in-teams-666d1123-9dd0-4a31-ad2e-a758b204f33a&amp;data=02%7C01%7Csrhall%40valdosta.edu%7Cf6e082d637ec4097cc6c08d85fba254a%7C25a5d3408abc4053b4bddc1213280353%7C0%7C0%7C637364600380032403&amp;sdata=kyp%2BISVUL%2BUYjppZ76ErHNBrC5mKsv9ISXv7Do2Ozzk%3D&amp;reserved=0\" target=\"_blank\" rel=\"noreferrer noopener\">Microsoft Support page<\/a> for details on how to apply these suggestions.<\/strong><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Hardware Requirements for using Teams:<\/h4>\n\n\n\n<p><a href=\"https:\/\/docs.microsoft.com\/en-us\/microsoftteams\/hardware-requirements-for-the-teams-app\">https:\/\/docs.microsoft.com\/en-us\/microsoftteams\/hardware-requirements-for-the-teams-app<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator\" \/>\n\n\n\n<h3 class=\"wp-block-heading\">Teams Tip:<\/h3>\n\n\n\n<p>To keep up with Teams latest changes, including new features and functions, visit:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"https:\/\/nam12.safelinks.protection.outlook.com\/?url=https%3A%2F%2Fsupport.microsoft.com%2Fen-us%2Foffice%2Fwhat-s-new-in-microsoft-teams-d7092a6d-c896-424c-b362-a472d5f105de%3Fui%3Den-us%26rs%3Den-us%26ad%3Dus%23PickTab%3DDesktop_and_web&amp;data=02%7C01%7Csrhall%40valdosta.edu%7Cf6e082d637ec4097cc6c08d85fba254a%7C25a5d3408abc4053b4bddc1213280353%7C0%7C0%7C637364600380052386&amp;sdata=HAWTi%2BEv1IDkD5maUkXdr%2ByB0xW9k1JTLJyiwxnTiC0%3D&amp;reserved=0\" data-type=\"URL\" data-id=\"https:\/\/nam12.safelinks.protection.outlook.com\/?url=https%3A%2F%2Fsupport.microsoft.com%2Fen-us%2Foffice%2Fwhat-s-new-in-microsoft-teams-d7092a6d-c896-424c-b362-a472d5f105de%3Fui%3Den-us%26rs%3Den-us%26ad%3Dus%23PickTab%3DDesktop_and_web&amp;data=02%7C01%7Csrhall%40valdosta.edu%7Cf6e082d637ec4097cc6c08d85fba254a%7C25a5d3408abc4053b4bddc1213280353%7C0%7C0%7C637364600380052386&amp;sdata=HAWTi%2BEv1IDkD5maUkXdr%2ByB0xW9k1JTLJyiwxnTiC0%3D&amp;reserved=0\" target=\"_blank\" rel=\"noreferrer noopener\">What\u2019s New in Microsoft Teams<\/a><\/li><li><a href=\"https:\/\/nam12.safelinks.protection.outlook.com\/?url=https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fmicrosoft-teams-blog%2Fwhat-s-new-in-microsoft-teams-microsoft-ignite-2020%2Fba-p%2F1665600&amp;data=02%7C01%7Csrhall%40valdosta.edu%7Cf6e082d637ec4097cc6c08d85fba254a%7C25a5d3408abc4053b4bddc1213280353%7C0%7C0%7C637364600380052386&amp;sdata=GJl%2BdmI3KPcHWqFdDgccJts5rJh8%2BGOQYW%2FK3XtXkYs%3D&amp;reserved=0\" data-type=\"URL\" data-id=\"https:\/\/nam12.safelinks.protection.outlook.com\/?url=https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fmicrosoft-teams-blog%2Fwhat-s-new-in-microsoft-teams-microsoft-ignite-2020%2Fba-p%2F1665600&amp;data=02%7C01%7Csrhall%40valdosta.edu%7Cf6e082d637ec4097cc6c08d85fba254a%7C25a5d3408abc4053b4bddc1213280353%7C0%7C0%7C637364600380052386&amp;sdata=GJl%2BdmI3KPcHWqFdDgccJts5rJh8%2BGOQYW%2FK3XtXkYs%3D&amp;reserved=0\" target=\"_blank\" rel=\"noreferrer noopener\">Microsoft Teams Blog: Microsoft Ignite 2020<\/a><\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>In this episode of Microsoft Teams How-to Series, our focus is on: Audio Issues S2:E1 &#8211; Classroom | General | What&#8217;s New If you&#8217;re having trouble hearing audio in Teams, you might be having a problem with your microphone (mic). Here are some solutions to get you back to being &hellip;<\/p>\n","protected":false},"author":502,"featured_media":4298,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[286,3],"tags":[],"class_list":["post-4297","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-innovatetech","category-tips"],"acf":[],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/blog.valdosta.edu\/it\/wp-content\/uploads\/sites\/19\/2020\/09\/header-1.png","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/pau9Jr-17j","_links":{"self":[{"href":"https:\/\/blog.valdosta.edu\/it\/wp-json\/wp\/v2\/posts\/4297","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.valdosta.edu\/it\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.valdosta.edu\/it\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.valdosta.edu\/it\/wp-json\/wp\/v2\/users\/502"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.valdosta.edu\/it\/wp-json\/wp\/v2\/comments?post=4297"}],"version-history":[{"count":1,"href":"https:\/\/blog.valdosta.edu\/it\/wp-json\/wp\/v2\/posts\/4297\/revisions"}],"predecessor-version":[{"id":4300,"href":"https:\/\/blog.valdosta.edu\/it\/wp-json\/wp\/v2\/posts\/4297\/revisions\/4300"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.valdosta.edu\/it\/wp-json\/wp\/v2\/media\/4298"}],"wp:attachment":[{"href":"https:\/\/blog.valdosta.edu\/it\/wp-json\/wp\/v2\/media?parent=4297"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.valdosta.edu\/it\/wp-json\/wp\/v2\/categories?post=4297"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.valdosta.edu\/it\/wp-json\/wp\/v2\/tags?post=4297"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}