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Position: IT Technical Response Unit (Main Campus) – Maintenance and Remote Support Student Technician
Type: Work Study/Student Assistant
Pay: $7.25/hr
Application Close Date: 08/23/19
Description: The Technical Response Unit for the Division of Information Technology utilizes a combination of preventative maintenance and rapid response to prevent loss of productivity and instructional time, improve the student experience in instructional spaces (electronic classrooms, computer labs, etc.), and maintain customer satisfaction with IT technologies and services. Duties for Maintenance and Remote Support Student Technicians stationed in this area include, but are not limited to:
• Conducting preventative maintenance in instructional spaces
• Reporting departmental technical needs that arise while conducting preventative maintenance rounds
• Offering timely response to chat requests from students in these spaces, and remotely controlling the computer to provide support, as needed
• Substituting for lab assistants in critical instructional spaces in order to handle loss prevention and basic technical assistance
• Seeking and pursuing opportunities for related personal skill growth
Shifts will range from 8AM to 9PM Monday through Thursday and 8AM to 5PM on Friday.