VSU Division of Information Technology

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The IT Blog

Helpdesk Receives Chancellor’s Gold Award for Service Excellence

by Sheila Hall on October 22, 2014 in Announcements, Spotlight

Spotlight trophy

On Friday, Oct. 10, IT Helpdesk received the Chancellor’s Gold Award for Service Excellence by Chancellor Hank Huckaby during an awards presentation in Atlanta.

This is the highest level of award given for the category. Helpdesk also received an Honorable Mention. The award recognition is a wonderful reflection of the exceptional service provided by the hardworking and efficient Helpdesk team, who continue to raise the bar for top notch client support and service.

Sterlin Sanders, assistant director of technical support services, was also nominated individually for a service award for his dedication and consistent willingness to go above and beyond normal job responsibilities.

IT Student Employee Retreat-Review

by Sheila Hall on October 22, 2014 in Events, Personnel, Training

Student Employee Retreat

The retreat was held on October 17, at the Student Union. Guest speaker, Gala Jackson, a VSU alum and CEO of InterviewSnob spoke on how to brand yourself in order to land your aspiring job.

Brian Haugabrook, CIO and Sterlin Sanders, AD for TSS, welcomed both IT student employees as well as Math/CSS students and introduced the guest speaker. Gala’s presentation was extremely helpful and relevant with an emphasis on 3D branding: DocumentDigital footprint, and Demeanor.

Technician Jonathon McCraney, who attended, provided the following feedback:

 “Even though I was only able to attend one hour out of the two two-hour information sessions presented by Ms. Jackson from InterviewSnob, I feel like I have gained some useful information in regards to the job-finding process using the tools of the 21st Century. One of the things I was very pleased to learn was that every social media account that you maintain must represent only one . . . Getting rid of unprofessional or offensive material posted on your social media account is important to reflect your professionalism to the company you are working for. Overall, this was a very informative session for me to attend.”

Rock Eagle Annual Computing Conference

by Sheila Hall on October 22, 2014 in Announcements, Events, Training

Rock Eagle Conference

Rock Eagle Annual Computing Conference, October 22 – 24, 2014: Held in Eatonton, Ga, the conference provides an opportunity for University System of Georgia (USG) technical staff to exchange ideas and explore new technologies. Several IT staff members will be attending the conference this week.

New IT Members

by Sheila Hall on October 21, 2014 in Announcements, Personnel

Please welcome our newest IT Team Members:

Shawn Merdinger, chief information security officer, joined our team on Monday, October 20!

Student Assistants:

o   Joseph Shone, Technical Response Unit (TRU)
o   Dakota Price, Helpdesk

Classroom Support Student Assistants:

o   Dexter Holiday
o   Tatiana Lowe
o   Wilfred Kinuthia
o   Aquala Pritchard

Desktop Support Student Assistant:

o   Kevin Lewis

Department Relocations

by Rachel on October 13, 2014 in Personnel

The departments of Workgroups and Enterprise Analytics and Applications (EAA) are now located in the Oak Street Parking Deck.

Two People with Speech Bubbles For questions, contact Gwen Kyles (Assistant to CIO) at grkyles@valdosta.edu.