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Microsoft Teams: Audio Issues

In this episode of Microsoft Teams How-to Series, our focus is on: Audio Issues

S2:E1 – Classroom | General | What’s New

If you’re having trouble hearing audio in Teams, you might be having a problem with your microphone (mic). Here are some solutions to get you back to being ‘all ears.’

In the Classroom:

  1. Check your microphone settings before class starts.
    • Settings vary based on the A/V system used in assigned classroom.
    • Output device/Speaker: ExtronScalerD or Crestron or simply Speakers
    • Input device/Microphone: Microphone (USB audio CODEC) or simply Microphone
    • Watch Video: Classroom Equipment Overview
  2. Make a test call.
    • In Teams, select your Profile picture/initials, then choose Settings > Devices.
    • Then select Make a test call under Audio devices.
  3. When sharing your screen, select ‘Include System Audio’ if prompted.
  4. Audio is broadcasted through a boundary mic, or a lapel mic in larger spaces. Handheld mics for student use are not transmitted through Teams (or Blackboard Collaborate). You may need to repeat the question or comment.
  5. If teaching at the Student Union or the University Center, ask the front desk at these locations for assistance with tweaking the volume settings.
  6. Contact VSU Solutions Center for assistance at or call 229-245-4357.

Visit these web pages for additional help:

In General, or for your Personal Devices:

  1. Check if your microphone is in use.
  2. Make a test call.
  3. Check your app permissions.
    Good to do for Windows and especially helpful if using Mac OS
  4. Check your browser settings if using Teams on the web.
    • Teams (web) is currently supported in Chrome, Edge, Firefox, and Internet Explorer 11.
  5. Check for updates.
  6. Check your drivers.

Visit Microsoft Support page for details on how to apply these suggestions.

Hardware Requirements for using Teams:

Teams Tip:

To keep up with Teams latest changes, including new features and functions, visit:

Work/Teach/Learn at Home Resources

As VSU transitions to online learning, we would like to share a few online resources available to faculty, staff, and students.

The Tech Tools, on the ‘Work/Teach/Learn at Home Resources‘ page, are designed to help faculty, staff, and students to work and learn dynamically no matter where they are.

Some of the tools may be familiar; while others may be unique to working, teaching, and learning remotely.

If you need additional help you can contact the VSU Solutions Center.

COVID-19 Scams and Misinformation

computer with padlock on it

Dear Blazers: As the COVID-19 outbreak continues to evolve, bad actors are taking advantage of the situation to not only spread misinformation through social media and websites but are also using phishing emails to obtain personal information or spread malicious software.

Here are some tips to avoid being victimized.

  • Obtain information from trusted sources. Refer to the World Health Organization (WHO) (, Centers for Disease Control (CDC) ( and the Georgia Department of Public Health ( for official information on COVID-19.
  • Check email addresses and links. Inspect web links by hovering your mouse pointer over the URL to see where it leads. Review the sender’s email address.
  • Beware of online requests for personal information. A COVID-19 themed email requesting personal information like your Social Security number or login information is a phishing scam. Never respond to these emails.
  • Watch for spelling and grammatical mistakes. If an email includes spelling, punctuation or grammar errors, it is possible this is a phishing email.
  • Look for generic greetings. Phishing emails are likely to use greetings like “Dear sir or madam.” These usually signal an email is not legitimate.
  • Avoid COVID-19 themed emails requiring an immediate response. Phishing emails often create a sense of urgency. StopThink-Then Click.
  • Report suspicious institution emails. Contact the USG Enterprise Service Center at (706-583-2001) if you receive suspicious email from your institution account. 

Be well and be cyber-safe!

Spring Break Tech Tips

VSU Information Technology would like you to have a few things in mind as you travel for spring break.


  • Don’t lose sight of your valuables; keep them on your person.
  • Don’t use public WiFi. Anyone can log on to it and steal information. Cellular data is a much safer option.
  • Call your credit and debit card company before you travel outside of your normal spending areas. If they are alerted, your card isn’t as likely to be frozen for suspected fraud.
  • Be prepared with a backup payment option.
  • Store your bank and credit card phone number in your phone and wallet in case you have to cancel a lost or stolen card.
  • Make sure to have protection on your phone: a 6-digit pin, password, pattern, or biometric option (fingerprint, facial, or iris).
  • Enable a geolocation app (Apple Find My, Google Find My Device, etc.) on your mobile devices to track them if they are lost or stolen.
  • Learn more about keeping your online data protected by visiting VSU Information Security site.

Comic Transcript – March 10, 2020

A Rather Unfortunate Break
By Luke Edmondson, VSU Information Technology

Character 1: Hey, Alice. How was your break?

Alice: Well, I went to a bar after I got to the city. When I went to pay, I couldn’t use my credit card. The transaction was flagged as fraud.

Alice: I left the bar and found out that someone had broken into my car. My laptop and most of my clothes were stolen. I then went to my hotel.

Alice: Despite my phone warning me that I was connecting to an insecure network, I connected to the hotel WiFi to check my bank account since my credit card was frozen.
Alice: The next morning, when I went to pay for my breakfast, my debit card got refused but luckily I had cash on me.

Alice: However, I left my phone at the table when I went to pay and when I came back, it was gone.

Alice: Since I didn’t have my phone or laptop, I went to an ATM to check my bank transactions. I found out that someone else logged in and transferred all the money out of my checking account!

Character 1: I guess you could say that you had a rough break.

Character 1: So you don’t have such an unfortunate break, take a look at the recommendations I shared with Alice below.

Secure Online Shopping Tips

Laptop and Locked Chain

Scammers and other fraudulent actors become especially active during the holiday season . . .

Keep your data SAFE!

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