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COMPUTER OPERATOR I
Posting: S00737
Close Date: 08/20/2018
Salary: $22,101
The Computer Operator for Desktop Support is an entry level IT position. Computer Operators will fulfill the following job duties: basic to advanced troubleshooting of campus desktop technologies including desktop and laptop PCs, software installation and maintenance, and basic supervisory duties involving student assistants. Computer Operators will operate and maintain a multi-platform environment that includes various equipment and technologies; install and maintain a variety of PC-based software applications; detect, troubleshoot, and report system problems related to Apple, HP, and Xerox manufactured devices; upkeep multifunction printers; create and maintain documentation for repair and troubleshooting procedures; establish and maintain working relationships with students, faculty, and staff in order to effectively gather and convey information.
COMPUTER OPERATOR I
Posting: S00741
Close Date: 08/22/2018
Salary: $22,101
This position will be responsible for assisting the IT project management office with the completion of recruitment and retention support activities to include communication and database management. In addition, this position will work as a liaison between the Information Technology Division and the Graduate Admissions office.
Will assist the Graduate Admissions office in implementing a customer relationship management service, developing new processes and augmenting existing ones. This position also will report to the System Support Coordinator for Project Management for Information Technology.
COMPUTER SVCS COORD
Posting: S00742
Close Date: 08/26/2018
Salary: $45,740
The Computer Services Coordinator is responsible for leading the VSU Solutions Center (call center) in its goal of providing service excellence in interactions with customers of various departments, including but not limited to, Information Technology and Admissions.
Key Duties and Responsibilities:
– Provide leadership, guidance, and evaluation for Solutions Center employees, operations, projects, and participation in strategic planning.
– Maintain a culture within the Solutions Center that prioritizes the customer experience, continuous improvement, and employee engagement.
– Expand Solutions Center services, as well the number of departments whose customers are served by the Solutions Center, while continuing to maintain successful relationships with current partner departments.
– Works closely with leaders from other branches of IT Services (Training and Communication, Technical Response Unit) to seek new innovations in IT customer service and to meet shared goals.
– Track Solutions Center performance, trends, and initiatives to provide reports to leadership and market successes.
– Manage IT division student assistant, graduate assistant, and work-study talent acquisition processes.
– Other duties may be assigned to the incumbent that is not directly associated with IT Services. All work will be performed within a team-oriented environment under the direction of the Assistant Director of IT Services.